OUR THERAPY TERMS & CONDITIONS

PAYMENTS

Payment will be taken around 48 hours in advance of your appointment from the credit or debit card you provided us upon registering, unless an alternative prior arrangement has been made in writing.  If this is the case we also accept payment by bank transfer, cheque or paypal.  Payments should be received within a maximum of 30 days from the session date as beyond this time we reserve the right to instruct an outside agency to collect outstanding fees on our behalf.  If this is the case no personal information will be provided other than your contact details and that the fee is for a ‘health appointment.

APPOINTMENT CANCELLATION, NON-ATTENDANCE OR REARRANGEMENT

In order to ensure swift and fair access to our services for all of our clients, we ask for at least 48 hours notice if you wish to cancel or rearrange an appointment with us.  Within 48 hours of the appointment the full fee for the appointment will still be charged.  This also applies to non-attended appointments.

Please be aware that if you are accessing treatment via a health insurance policy that many policies state that if appointments are non-attended, cancelled or rearranged within our 48 hour window that you, as the client, will be liable for the full fee rather than the insurer, which means a full invoice for the session will be sent to you for payment.

YOUR PRIVACY & CONFIDENTIALITY

Your privacy is of paramount importance to us.  We are registered with the Information Comission and fully abide by all legal requirements of handling your health records.  Folowing all appointments your Therapist will make an appropriate record of the appointment, and we will be happy to supply a copy of these to you on request.

All personal information will be held in the highest confidence within our service.

We will ask for your permission to keep your GP or other health professionals informed on your treatment progress.  This ensures you receive the very best care.  However if you would rather that we do not routinely contact your GP please inform us.

The only times in which we would be required to share information with an appropriate third party would be in situations where we believe there is a high risk of harm to yourself or others, or in which serious crimes are disclosed.  Where appropriate we will always discuss making a disclosure to a third party with you, however in some cases (such as where any risks may increase by doing so) this may not always be possible.

USE OF OUR WEBSITE & ELECTRONIC MATERIALS

Our website is intended for information only. We have taken great care in the writing the information presented but we cannot guarantee it’s accuracy.  We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website or in any electronic materials we have provided.

All information we hold electronically is copyrighted.  Whilst we are happy for you to use this information we request that you cite its original location and us as the author and do not imply connection or affiliation, and request that permission is sought in advance.

COMPLAINTS

We are proud to offer an extremely high level of service and quality treatment.  If we do not meet your expectations we would invite you to raise this with your Therapist in the first instance.  If this is not possible we invite you to contact our Clinical Director.

As all of our Therapists are self employed we would like to remind you that Dynamic You provide Therapists with materials, administrative and clinical services to undertake clinical work.  Each Therapist holds their own Professional Indemnity Insurance and maintains registration with their professional body therefore if the above steps do not resolve your complaint, contact can be made with the relevant clinical professional body.


OUR COMPANY DETAILS

Dynamic You Limited is a company registered in England & Wales – Registration number: 08791584

Our Registered Company Address is: Dynamic You Limited, c/o Wheeler & Co Accountants, The Shrubbery, 14 Church Street,  Whitchurch Hampshire, RG28 7AB

Our Correspondence Address is:  Dynamic You Limited, 50 Broadway, London, SW1H 0RG

Our Contact Phone Number is: 0800 0614548

Our Email Address is: appointments@dynamicyou.org